Custom SLA & Scope Adjustments

When to Request Custom SLA

• Business-critical systems
• Government & compliance-regulated entities
• Need for faster turnaround or integration SLAs

Scope Adjustments May Include

• Extended monitoring window
• Overnight delivery for urgent assessments
• Integration into internal systems (via API or GitOps)

Request Process

1. Contact [email protected] or open a request via portal
2. Proposal reviewed within 2–3 working days
3. Sign SLA Addendum before activation