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Service Level Agreement (SLA) Overview

Coverage

All GrintOps services (except OSaaS Starter) are covered under SLA. Scope includes:

  • Response time to support requests
  • Uptime guarantees for active services
  • Delivery timeline for reports

SLA Tiers

Plan Response Time Report Delivery Uptime Commitment
Starter ≤ 48h 5–7 days N/A
Pro ≤ 24h 3–5 days 99.5%
Enterprise ≤ 12h 1–3 days 99.9%

Enterprise plans may request custom SLA terms.