Service Level Agreement (SLA) Overview

Coverage 
 All GrintOps services (except OSaaS Starter) are covered under SLA. Scope includes: 
 
 Response time to support requests 
 Uptime guarantees for active services 
 Delivery timeline for reports 
 
 SLA Tiers 
 
 
 
 Plan 
 Response Time 
 Report Delivery 
 Uptime Commitment 
 
 
 
 
 Starter 
 ≤ 48h 
 5–7 days 
 N/A 
 
 
 Pro 
 ≤ 24h 
 3–5 days 
 99.5% 
 
 
 Enterprise 
 ≤ 12h 
 1–3 days 
 99.9% 
 
 
 
 
 Enterprise plans may request custom SLA terms.