SLA & Deliverables Access

Service Level Agreement (SLA) Overview

Coverage All GrintOps services (except OSaaS Starter) are covered under SLA. Scope includes: Res...

Deliverable & Report Timeline

Standard Deliverables Each GrintOps service includes standardized outputs depending on the tier a...

Accessing Reports & Historical Data

Where to Find Reports Log in to portal.grintops.com Navigate to Reports section Filter by servic...

Custom SLA & Scope Adjustments

When to Request Custom SLA Business-critical systems Government & compliance-regulated entities ...

SLA & Deliverables – FAQ

Q: Can I request a specific report format (e.g. DOCX)? A: Yes, upon request in Pro/Enterprise pla...