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What is the GrintOps Customer Portal? The GrintOps Customer Portal (portal.grintops.com) is your central hub to: View & manage active services Download reports Handle subscription and billing Submit support requests Who Should Use This Portal? Primary conta...

How to Log In Go to https://portal.grintops.com Enter your registered email Complete login with password or SSO Managing Your Account Update profile (name, email) Change password Enable two-factor authentication (2FA) Security Tip Use your corporate email ...

Viewing Active Services From the dashboard, navigate to Services See status (Active/Expired), plan tier, and next billing date Viewing Service Orders Go to Orders Filter by date or service type Download previous order details Service ID Reference Every ser...

Where to Find Reports Go to Reports in the sidebar Select a service to view its deliverables Filter by date, type (Pentest, VA, TestOps, etc.) Report Format PDF: Executive summary JSON: Machine-readable result (optional) HTML: Interactive viewer (for Pro & ...

How to Contact Support Go to Support → Create Ticket Select the service or general inquiry Attach files (log, screenshot, etc.) Ticket Tracking Each ticket has a unique reference ID You’ll receive email updates for each reply Response Time SLA Starter: 48...

Who Can Invite Team Members? Only Admin users (Pro & Enterprise tiers) How to Add Team Member Go to Team Access Click Invite User Assign role: Admin / Viewer / Billing Only Best Practice Regularly review user access Remove ex-employees to maintain portal ...

Subscription Model GrintOps offers a flexible tier-based subscription system applicable across most services: Starter Entry-level package with essential features, suitable for startups or small teams. Pro Advanced features, access to full reports, automati...

How to Upgrade or Downgrade Log in to portal.grintops.com Go to Products / Services Select your plan → Click Change Plan Pro Tips Upgrades are prorated instantly Downgrades apply on next billing cycle Switching to annual saves ~15% cost Add-ons & Modules ...

How to Access Your Invoices Go to Billing in the Customer Portal Click on any invoice ID to view or download PDF Accepted Payment Methods Credit/Debit Card PayPal (for selected regions) Bank Transfer (Enterprise only) Tax & Legal Compliance VAT-compliant ...

Common Issues ❗ Card declined? → Check with your bank or try another card ❗ No invoice received? → Check your spam folder or billing email settings What to Do If… You’re charged twice → Contact support with both invoice IDs You forgot to cancel → Contact su...

Q: Can I pause my subscription? A: Not currently. You can cancel and resubscribe later anytime. Q: Can I pay with my local currency? A: All prices are in USD, converted automatically by your payment provider. Q: Will I lose access immediately after cancelling?...

Scope of Service Each GrintOps service is provided on a subscription or project basis, with a clear definition of: Deliverables Duration & expiration Access methods (portal or API) General Terms Services are delivered as-is based on the selected plan Upgrad...

What Data We Collect Contact and company information Service usage logs (non-intrusive) Uploaded data (reports, configs, tickets) How We Use the Data Service delivery & support Performance monitoring Communication related to services Your Rights Request d...

GDPR Principles We Follow Data minimization Purpose limitation Transparency Security by design Client Controls Ability to delete services and data via portal Data Export feature for Enterprise tier Consent-based data collection Other Regulations HIPAA (fo...

NDA Policy GrintOps uses a standard NDA template for all engagements Custom NDAs are accepted (pending legal review) NDA can be signed digitally (PDF or e-signature) Custom Contracts Enterprise clients may submit their own contract drafts GrintOps provides ...

Reporting Security Issues If you discover a vulnerability in any GrintOps service, platform, or open-source integration, please: Email: [email protected] Do not publicly disclose until resolved Provide detail: affected service, reproduction steps Recognit...

Coverage All GrintOps services (except OSaaS Starter) are covered under SLA. Scope includes: Response time to support requests Uptime guarantees for active services Delivery timeline for reports SLA Tiers Plan Response Time Report Delivery Uptime Commitme...

Standard Deliverables Each GrintOps service includes standardized outputs depending on the tier and scope. 🔐 Security Engineering VAaaS (Vulnerability Assessment) PDF/HTML report with CVSS scoring, affected components, and remediation steps. PTaaS (Penetra...

Where to Find Reports Log in to portal.grintops.com Navigate to Reports section Filter by service, date, or status Report Retention Policy Plan Access Period (after expiry) Starter 14 days Pro 30 days Enterprise 90 days (archived) Export Format...

When to Request Custom SLA Business-critical systems Government & compliance-regulated entities Need for faster turnaround or integration SLAs Scope Adjustments May Include Extended monitoring window Overnight delivery for urgent assessments Integration int...