Billing Issues & Troubleshooting

Common Issues

• ❗ Card declined? → Check with your bank or try another card
• ❗ No invoice received? → Check your spam folder or billing email settings

What to Do If…

• You’re charged twice → Contact support with both invoice IDs
• You forgot to cancel → Contact support within 3 days for refund eligibility

How to Contact Billing Support

• Open a ticket via Support > Billing
• Response time: <24h (Pro), <12h (Enterprise)