Billing Issues & Troubleshooting

Common Issues 
 
 ❗ Card declined? → Check with your bank or try another card 
 ❗ No invoice received? → Check your spam folder or billing email settings 
 
 What to Do If… 
 
 You’re charged twice → Contact support with both invoice IDs 
 You forgot to cancel → Contact support within 3 days for refund eligibility 
 
 How to Contact Billing Support 
 
 Open a ticket via Support > Billing 
 Response time: <24h (Pro), <12h (Enterprise)