Custom SLA & Scope Adjustments

When to Request Custom SLA 
 
 Business-critical systems 
 Government & compliance-regulated entities 
 Need for faster turnaround or integration SLAs 
 
 Scope Adjustments May Include 
 
 Extended monitoring window 
 Overnight delivery for urgent assessments 
 Integration into internal systems (via API or GitOps) 
 
 Request Process 
 
 Contact sales@grintops.com or open a request via portal 
 Proposal reviewed within 2–3 working days 
 Sign SLA Addendum before activation