# Custom SLA & Scope Adjustments

## When to Request Custom SLA
- Business-critical systems
- Government & compliance-regulated entities
- Need for faster turnaround or integration SLAs

## Scope Adjustments May Include
- Extended monitoring window
- Overnight delivery for urgent assessments
- Integration into internal systems (via API or GitOps)

## Request Process
1. Contact `sales@grintops.com` or open a request via portal
2. Proposal reviewed within 2–3 working days
3. Sign SLA Addendum before activation