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FAQ

Subscription & Billing

Q: Can I pause my subscription? A: Not currently. You can cancel and resubscribe later anytime. Q...

Updated 11 months ago by Admin

Billing Issues & Troubleshooting

Subscription & Billing

Common Issues ❗ Card declined? → Check with your bank or try another card ❗ No invoice received?...

Updated 11 months ago by Admin

Invoice & Payment Details

Subscription & Billing

How to Access Your Invoices Go to Billing in the Customer Portal Click on any invoice ID to view...

Updated 11 months ago by Admin

Managing Plans & Upgrades

Subscription & Billing

How to Upgrade or Downgrade Log in to portal.grintops.com Go to Products / Services Select your ...

Updated 11 months ago by Admin

Subscription & Billing Overview

Subscription & Billing

Subscription Model GrintOps offers a flexible tier-based subscription system applicable across mo...

Updated 11 months ago by Admin

Managing Team Access

Customer Portal

Who Can Invite Team Members? Only Admin users (Pro & Enterprise tiers) How to Add Team Member ...

Updated 11 months ago by Admin

Submitting Support Requests

Customer Portal

How to Contact Support Go to Support → Create Ticket Select the service or general inquiry Attac...

Updated 11 months ago by Admin

Accessing Reports & Deliverables

Customer Portal

Where to Find Reports Go to Reports in the sidebar Select a service to view its deliverables Fil...

Updated 11 months ago by Admin

Viewing Active Services & Orders

Customer Portal

Viewing Active Services From the dashboard, navigate to Services See status (Active/Expired), pl...

Updated 11 months ago by Admin

Logging In & Managing Your Account

Customer Portal

How to Log In Go to https://portal.grintops.com Enter your registered email Complete login with ...

Updated 11 months ago by Admin

Overview

Customer Portal

What is the GrintOps Customer Portal? The GrintOps Customer Portal (portal.grintops.com) is your ...

Updated 11 months ago by Admin