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FAQ

Subscription & Billing

Q: Can I pause my subscription? A: Not currently. You can cancel and resubscribe later anytime. Q...

Updated 1 month ago by Admin

Billing Issues & Troubleshooting

Subscription & Billing

Common Issues ❗ Card declined? → Check with your bank or try another card ❗ No invoice received?...

Updated 1 month ago by Admin

Invoice & Payment Details

Subscription & Billing

How to Access Your Invoices Go to Billing in the Customer Portal Click on any invoice ID to view...

Updated 1 month ago by Admin

Managing Plans & Upgrades

Subscription & Billing

How to Upgrade or Downgrade Log in to portal.grintops.com Go to Products / Services Select your ...

Updated 1 month ago by Admin

Subscription & Billing Overview

Subscription & Billing

Subscription Model GrintOps offers a flexible tier-based subscription system applicable across mo...

Updated 1 month ago by Admin

Managing Team Access

Customer Portal

Who Can Invite Team Members? Only Admin users (Pro & Enterprise tiers) How to Add Team Member ...

Updated 1 month ago by Admin

Submitting Support Requests

Customer Portal

How to Contact Support Go to Support → Create Ticket Select the service or general inquiry Attac...

Updated 1 month ago by Admin

Accessing Reports & Deliverables

Customer Portal

Where to Find Reports Go to Reports in the sidebar Select a service to view its deliverables Fil...

Updated 1 month ago by Admin

Viewing Active Services & Orders

Customer Portal

Viewing Active Services From the dashboard, navigate to Services See status (Active/Expired), pl...

Updated 1 month ago by Admin

Logging In & Managing Your Account

Customer Portal

How to Log In Go to https://portal.grintops.com Enter your registered email Complete login with ...

Updated 1 month ago by Admin

Overview

Customer Portal

What is the GrintOps Customer Portal? The GrintOps Customer Portal (portal.grintops.com) is your ...

Updated 1 month ago by Admin