Service Scope & General Terms

Scope of Service

Each GrintOps service is provided on a subscription or project basis, with a clear definition of:

• Deliverables
• Duration & expiration
• Access methods (portal or API)

General Terms

• Services are delivered as-is based on the selected plan
• Upgrades/downgrades can be requested via the portal
• Communication primarily via portal or registered email

Service Availability

• Standard coverage is Mon–Fri (09:00–18:00 GMT+7)
• Emergency handling available for Enterprise tier