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SLA & Deliverables – FAQ

SLA & Deliverables Access

Q: Can I request a specific report format (e.g. DOCX)? A: Yes, upon request in Pro/Enterprise plans. Q: What happens if SLA is breached? A: You may request SLA credit or refund based on agreement. Q: Is real-time reporting supported? A: Only on Enterprise plan...

VAaaS Overview

Vulnerability Assessment as a Service (...

What is VAaaS? GrintOps VAaaS helps detect known vulnerabilities in web apps, APIs, and exposed systems with professional-grade assessments. Ideal For Web/API product teams SaaS providers Compliance-preparing startups Plans Available Starter: Automated scan...

How Our VAaaS Works

Vulnerability Assessment as a Service (...

Steps Define scope (via portal or onboarding form) GrintOps runs vulnerability scan (OWASP, CVE-based) Analysts validate key findings (Pro+) Deliver report via portal

VAaaS Deliverables

Vulnerability Assessment as a Service (...

Executive PDF report Technical HTML report with risk details Severity ranking (CVSSv3) Patch recommendations Retesting summary (Enterprise)

PTaaS Overview

Penetration Testing as a Service (PTaaS)

What is PTaaS? Simulated, manual attacks to identify real exploitable weaknesses in your application or system. Ideal For Web apps with login/session logic Critical APIs Periodic security reviews Plans Starter: Basic recon and OWASP Top 10 testing Pro: Full...

How Our PTaaS Works

Penetration Testing as a Service (PTaaS)

Steps Define your target & window GrintOps assigns certified pentesters Exploitation and documentation Optional retesting after remediation Testing Methods Manual, authenticated, and blackbox testing Exploitation proof and CVSS scoring

PTaaS Deliverables

Penetration Testing as a Service (PTaaS)

Deliverable Items Executive summary report Full technical findings with screenshots Exploit narrative and recommendations Retest status report (Pro+)

PSaaS Overview

Phishing Simulation as a Service (PSaaS)

What is PSaaS? A service to simulate realistic phishing attacks for awareness training. Use Cases Employee security testing Audit support (SOC2, ISO) Monthly internal awareness campaigns Plans Starter: Basic email campaign with static template Pro: Targeted...

How Our PSaaS Works

Phishing Simulation as a Service (PSaaS)

Steps Choose template or create custom scenario Add targets via portal or upload CSV Schedule & launch campaign Analyze results in report Tracking Features Open rate, click rate, submission rate Timeline of victim interaction

PSaaS Deliverables

Phishing Simulation as a Service (PSaaS)

Deliverable Items Campaign report (PDF & CSV) Department & role-based breakdown Awareness heatmap Recommended next training step

DOaaS Overview

DevOps as a Service (DOaaS)

What is DOaaS? GrintOps DOaaS provides DevOps automation tailored to your application's architecture, whether monolith or microservices. Ideal For Startups needing faster CI/CD setup Companies moving to cloud-native Teams lacking in-house DevOps resources Pl...

Getting Started with DOaaS

DevOps as a Service (DOaaS)

Step 1 – Choose Your Plan Starter, Pro, or Enterprise depending on your app architecture and team needs. Step 2 – Complete DevOps Assessment Via onboarding form or assisted by our engineer. Step 3 – We Build & Automate We design CI/CD pipelines Provision envi...

DOaaS Methods

DevOps as a Service (DOaaS)

Supported Stacks GitHub / GitLab / Bitbucket Docker / Kubernetes / Nomad Terraform / Pulumi / Ansible Pipeline Capabilities Build, test, deploy Rollback & artifact versioning Security scan integration (DSOaaS link) Standards GitOps practices Least privile...

How Our DOaaS Works

DevOps as a Service (DOaaS)

Steps You define project goals & repo access GrintOps designs your pipeline as code You get: CI/CD running in staging/prod Documentation to maintain it Slack/email notifications (Pro+)

DOaaS Deliverables

DevOps as a Service (DOaaS)

Deliverable Items CI/CD pipeline in code (YAML or config-as-code) Readme/Doc for pipeline usage GitOps deployment (Pro+) Secrets & env config setup Optional server provisioning summary

DOaaS SLA

DevOps as a Service (DOaaS)

Service Level Agreements Tier Response Time Setup Time Monitoring Starter ≤ 48h 5–7 days No Pro ≤ 24h 3–5 days Basic Enterprise ≤ 12h 2–4 days Full + Alerting Monitoring and alerting requires integration with GrintOps Stack or your preferred too...

DOaaS FAQ

DevOps as a Service (DOaaS)

Frequently Asked Questions Q: Does this include hosting or just the CI/CD setup? A: Hosting is optional and offered as an add-on. By default, we only handle pipeline and automation. Q: Can I use my own server or cloud account? A: Yes, we support client-owned i...

DSOaaS Overview

DevSecOps as a Service (DSOaaS)

What is DSOaaS? GrintOps DSOaaS embeds security controls into your CI/CD pipeline, ensuring vulnerabilities are caught before production. Ideal For Teams handling sensitive user data Compliance-driven environments (ISO, HIPAA) DevOps teams needing security ha...

Getting Started with DSOaaS

DevSecOps as a Service (DSOaaS)

Step 1 – Assessment We analyze your code stack & pipeline to match relevant security scanners. Step 2 – Pipeline Integration Security stages added as pre-deploy & post-build checks. Step 3 – Reporting & Alerts All findings accessible via portal or sent to your...

DSOaaS Methods

DevSecOps as a Service (DSOaaS)

Common Integrations GitHub/GitLab runners Terraform modules Dockerfile linters Security Layers SAST (CodeQL, SonarQube) DAST (OWASP ZAP, Nikto) SCA (Grype, Trivy) Secrets/Key Leak Detection Compliance Ready SBOM generation CVE linkbacks OWASP mapping