Subscription & Billing

Subscription & Billing Overview
Subscription Model 
 GrintOps offers a flexible tier-based subscription system applicable across most services: 
 
 
 Starter 
Entry-level package with essential features, suitable for startups or small teams. 
 
 
 Pro 
Advanced features, access to full reports, automation, and team collaboration tools. 
 
 
 Enterprise 
Custom deliverables, dedicated support, SLA-backed services, and integration support. 
 
 
 
 ☑️ Tier details may vary slightly depending on the service (e.g. PTaaS, DOaaS, OSaaS). See each service page for exact inclusions. 
 
 Billing Cycles 
 
 Monthly or Annual 
 Auto-renewal is enabled by default 
 Cancel anytime via portal 
 
 Payment Methods 
 
 Credit/Debit Card (via Paypal) 
 Bank Transfer & Payment Confirmation to PT Grintec Solusi Global for Indonesia's company

Managing Plans & Upgrades
How to Upgrade or Downgrade 
 
 Log in to portal.grintops.com 
 Go to Products / Services 
 Select your plan → Click Change Plan 
 
 Pro Tips 
 
 Upgrades are prorated instantly 
 Downgrades apply on next billing cycle 
 Switching to annual saves ~15% cost 
 
 Add-ons & Modules 
 
 Some services offer paid add-ons (e.g. extra scanning, more users) 
 Add-ons billed separately but shown in same invoice

Invoice & Payment Details
How to Access Your Invoices 
 
 Go to Billing in the Customer Portal 
 Click on any invoice ID to view or download PDF 
 
 Accepted Payment Methods 
 
 Credit/Debit Card 
 PayPal (for selected regions) 
 Bank Transfer (Enterprise only) 
 
 Tax & Legal Compliance 
 
 VAT-compliant invoices 
 Custom PO & invoicing for companies 
 Option to include NPWP or tax ID (Indonesia) 
 
 Refund Policy 
 
 Full refund if cancelled within 3 days of billing (Starter & Pro) 
 Enterprise plans are governed by SLA

Billing Issues & Troubleshooting
Common Issues 
 
 ❗ Card declined? → Check with your bank or try another card 
 ❗ No invoice received? → Check your spam folder or billing email settings 
 
 What to Do If… 
 
 You’re charged twice → Contact support with both invoice IDs 
 You forgot to cancel → Contact support within 3 days for refund eligibility 
 
 How to Contact Billing Support 
 
 Open a ticket via Support > Billing 
 Response time: <24h (Pro), <12h (Enterprise)

FAQ
Q: Can I pause my subscription? 
A: Not currently. You can cancel and resubscribe later anytime. 
 Q: Can I pay with my local currency? 
A: All prices are in USD, converted automatically by your payment provider. 
 Q: Will I lose access immediately after cancelling? 
A: No — access remains until the end of your billing cycle. 
 Q: Are reports still accessible after service expires? 
A: Yes, for 30 days post-expiry. 
 Q: Do you support custom contracts? 
A: Yes, for Enterprise tier only. 
 Q: Can I switch payment methods later? 
A: Yes, anytime from the Billing > Payment tab in your portal.