# Subscription & Billing

# Subscription & Billing Overview

## Subscription Model

GrintOps offers a flexible tier-based subscription system applicable across most services:

- **Starter**  
    Entry-level package with essential features, suitable for startups or small teams.
- **Pro**  
    Advanced features, access to full reports, automation, and team collaboration tools.
- **Enterprise**  
    Custom deliverables, dedicated support, SLA-backed services, and integration support.

> ☑️ Tier details may vary slightly depending on the service (e.g. PTaaS, DOaaS, OSaaS). See each service page for exact inclusions.

## Billing Cycles

- **Monthly** or **Annual**
- Auto-renewal is enabled by default
- Cancel anytime via portal

## Payment Methods

- Credit/Debit Card (via Paypal)
- Bank Transfer & Payment Confirmation to PT Grintec Solusi Global for Indonesia's company

# Managing Plans & Upgrades

## How to Upgrade or Downgrade

1. Log in to [portal.grintops.com](https://portal.grintops.com)
2. Go to **Products / Services**
3. Select your plan → Click **Change Plan**

## Pro Tips

- Upgrades are prorated instantly
- Downgrades apply on next billing cycle
- Switching to annual saves ~15% cost

## Add-ons & Modules

- Some services offer paid add-ons (e.g. extra scanning, more users)
- Add-ons billed separately but shown in same invoice

# Invoice & Payment Details

## How to Access Your Invoices

- Go to **Billing** in the Customer Portal
- Click on any invoice ID to view or download PDF

## Accepted Payment Methods

- Credit/Debit Card
- PayPal (for selected regions)
- Bank Transfer (Enterprise only)

## Tax & Legal Compliance

- VAT-compliant invoices
- Custom PO & invoicing for companies
- Option to include NPWP or tax ID (Indonesia)

## Refund Policy

- Full refund if cancelled within 3 days of billing (Starter & Pro)
- Enterprise plans are governed by SLA

# Billing Issues & Troubleshooting

## Common Issues

- ❗ Card declined? → Check with your bank or try another card
- ❗ No invoice received? → Check your spam folder or billing email settings

## What to Do If…

- You’re charged twice → Contact support with both invoice IDs
- You forgot to cancel → Contact support within 3 days for refund eligibility

## How to Contact Billing Support

- Open a ticket via **Support > Billing**
- Response time: <24h (Pro), <12h (Enterprise)

# FAQ

**Q: Can I pause my subscription?**  
A: Not currently. You can cancel and resubscribe later anytime.

**Q: Can I pay with my local currency?**  
A: All prices are in USD, converted automatically by your payment provider.

**Q: Will I lose access immediately after cancelling?**  
A: No — access remains until the end of your billing cycle.

**Q: Are reports still accessible after service expires?**  
A: Yes, for 30 days post-expiry.

**Q: Do you support custom contracts?**  
A: Yes, for Enterprise tier only.

**Q: Can I switch payment methods later?**  
A: Yes, anytime from the Billing > Payment tab in your portal.