Subscription & Billing

• Subscription & Billing Overview
• Managing Plans & Upgrades
• Invoice & Payment Details
• Billing Issues & Troubleshooting
• FAQ

Subscription & Billing Overview

Subscription Model

GrintOps offers a flexible tier-based subscription system applicable across most services:

• Starter
  Entry-level package with essential features, suitable for startups or small teams.

• Pro
  Advanced features, access to full reports, automation, and team collaboration tools.

• Enterprise
  Custom deliverables, dedicated support, SLA-backed services, and integration support.

☑️ Tier details may vary slightly depending on the service (e.g. PTaaS, DOaaS, OSaaS). See each service page for exact inclusions.

Billing Cycles

• Monthly or Annual
• Auto-renewal is enabled by default
• Cancel anytime via portal

Payment Methods

• Credit/Debit Card (via Paypal)
• Bank Transfer & Payment Confirmation to PT Grintec Solusi Global for Indonesia's company

Managing Plans & Upgrades

How to Upgrade or Downgrade

1. Log in to portal.grintops.com
2. Go to Products / Services
3. Select your plan → Click Change Plan

Pro Tips

• Upgrades are prorated instantly
• Downgrades apply on next billing cycle
• Switching to annual saves ~15% cost

Add-ons & Modules

• Some services offer paid add-ons (e.g. extra scanning, more users)
• Add-ons billed separately but shown in same invoice

Invoice & Payment Details

How to Access Your Invoices

• Go to Billing in the Customer Portal
• Click on any invoice ID to view or download PDF

Accepted Payment Methods

• Credit/Debit Card
• PayPal (for selected regions)
• Bank Transfer (Enterprise only)

Tax & Legal Compliance

• VAT-compliant invoices
• Custom PO & invoicing for companies
• Option to include NPWP or tax ID (Indonesia)

Refund Policy

• Full refund if cancelled within 3 days of billing (Starter & Pro)
• Enterprise plans are governed by SLA

Billing Issues & Troubleshooting

Common Issues

• ❗ Card declined? → Check with your bank or try another card
• ❗ No invoice received? → Check your spam folder or billing email settings

What to Do If…

• You’re charged twice → Contact support with both invoice IDs
• You forgot to cancel → Contact support within 3 days for refund eligibility

How to Contact Billing Support

• Open a ticket via Support > Billing
• Response time: <24h (Pro), <12h (Enterprise)

FAQ

Q: Can I pause my subscription?
A: Not currently. You can cancel and resubscribe later anytime.

Q: Can I pay with my local currency?
A: All prices are in USD, converted automatically by your payment provider.

Q: Will I lose access immediately after cancelling?
A: No — access remains until the end of your billing cycle.

Q: Are reports still accessible after service expires?
A: Yes, for 30 days post-expiry.

Q: Do you support custom contracts?
A: Yes, for Enterprise tier only.

Q: Can I switch payment methods later?
A: Yes, anytime from the Billing > Payment tab in your portal.