SLA & Deliverables – FAQ

Q: Can I request a specific report format (e.g. DOCX)? 
A: Yes, upon request in Pro/Enterprise plans. 
 Q: What happens if SLA is breached? 
A: You may request SLA credit or refund based on agreement. 
 Q: Is real-time reporting supported? 
A: Only on Enterprise plans with API or integrated dashboard setup. 
 Q: Can I extend the report retention window? 
A: Yes, request via portal under Settings → Retention Policy.