Service Scope & General Terms

Scope of Service 
 Each GrintOps service is provided on a subscription or project basis, with a clear definition of: 
 
 Deliverables 
 Duration & expiration 
 Access methods (portal or API) 
 
 General Terms 
 
 Services are delivered as-is based on the selected plan 
 Upgrades/downgrades can be requested via the portal 
 Communication primarily via portal or registered email 
 
 Service Availability 
 
 Standard coverage is Mon–Fri (09:00–18:00 GMT+7) 
 Emergency handling available for Enterprise tier