DSOaaS SLA

Service Level Agreements 
 
 
 
 Tier 
 Response Time 
 Onboarding Time 
 Alerts 
 
 
 
 
 Starter 
 ≤ 48h 
 3–5 days 
 Weekly 
 
 
 Pro 
 ≤ 24h 
 2–4 days 
 Daily 
 
 
 Enterprise 
 ≤ 12h 
 1–3 days 
 Realtime + SIEM export