DOaaS SLA

Service Level Agreements 
 
 
 
 Tier 
 Response Time 
 Setup Time 
 Monitoring 
 
 
 
 
 Starter 
 ≤ 48h 
 5–7 days 
 No 
 
 
 Pro 
 ≤ 24h 
 3–5 days 
 Basic 
 
 
 Enterprise 
 ≤ 12h 
 2–4 days 
 Full + Alerting 
 
 
 
 
 Monitoring and alerting requires integration with GrintOps Stack or your preferred tools.