# DOaaS SLA

## Service Level Agreements
| Tier       | Response Time | Setup Time | Monitoring |
|------------|----------------|-------------|-------------|
| Starter    | ≤ 48h          | 5–7 days    | No          |
| Pro        | ≤ 24h          | 3–5 days    | Basic       |
| Enterprise | ≤ 12h          | 2–4 days    | Full + Alerting

> Monitoring and alerting requires integration with GrintOps Stack or your preferred tools.