Customer Portal

Overview
What is the GrintOps Customer Portal? 
 The GrintOps Customer Portal (portal.grintops.com) is your central hub to: 
 
 View & manage active services 
 Download reports 
 Handle subscription and billing 
 Submit support requests 
 
 Who Should Use This Portal? 
 
 Primary contacts in your organization 
 IT Managers, Security Officers, DevOps leads 
 Team members with permission (Pro & Enterprise tiers)

Logging In & Managing Your Account
How to Log In 
 
 Go to https://portal.grintops.com 
 Enter your registered email 
 Complete login with password or SSO 
 
 Managing Your Account 
 
 Update profile (name, email) 
 Change password 
 Enable two-factor authentication (2FA) 
 
 Security Tip 
 Use your corporate email and enable 2FA to prevent unauthorized access.

Viewing Active Services & Orders
Viewing Active Services 
 
 From the dashboard, navigate to Services 
 See status (Active/Expired), plan tier, and next billing date 
 
 Viewing Service Orders 
 
 Go to Orders 
 Filter by date or service type 
 Download previous order details 
 
 Service ID Reference 
 Every service has a unique ID (e.g., #SA25410010) used for reports & billing.

Accessing Reports & Deliverables
Where to Find Reports 
 
 Go to Reports in the sidebar 
 Select a service to view its deliverables 
 Filter by date, type (Pentest, VA, TestOps, etc.) 
 
 Report Format 
 
 PDF: Executive summary 
 JSON: Machine-readable result (optional) 
 HTML: Interactive viewer (for Pro & Enterprise) 
 
 Retention Policy 
 Reports are available: 
 
 Up to 6 months for active services 
 30 days post-expiry

Submitting Support Requests
How to Contact Support 
 
 Go to Support → Create Ticket 
 Select the service or general inquiry 
 Attach files (log, screenshot, etc.) 
 
 Ticket Tracking 
 
 Each ticket has a unique reference ID 
 You’ll receive email updates for each reply 
 
 Response Time SLA 
 
 Starter: 48h 
 Pro: 24h 
 Enterprise: <12h

Managing Team Access
Who Can Invite Team Members? 
 
 Only Admin users (Pro & Enterprise tiers) 
 
 How to Add Team Member 
 
 Go to Team Access 
 Click Invite User 
 Assign role: Admin / Viewer / Billing Only 
 
 Best Practice 
 
 Regularly review user access 
 Remove ex-employees to maintain portal security