Customer Portal

• Overview
• Logging In & Managing Your Account
• Viewing Active Services & Orders
• Accessing Reports & Deliverables
• Submitting Support Requests
• Managing Team Access

Overview

What is the GrintOps Customer Portal?

The GrintOps Customer Portal (portal.grintops.com) is your central hub to:

• View & manage active services
• Download reports
• Handle subscription and billing
• Submit support requests

Who Should Use This Portal?

• Primary contacts in your organization
• IT Managers, Security Officers, DevOps leads
• Team members with permission (Pro & Enterprise tiers)

Logging In & Managing Your Account

How to Log In

1. Go to https://portal.grintops.com
2. Enter your registered email
3. Complete login with password or SSO

Managing Your Account

• Update profile (name, email)
• Change password
• Enable two-factor authentication (2FA)

Security Tip

Use your corporate email and enable 2FA to prevent unauthorized access.

Viewing Active Services & Orders

Viewing Active Services

• From the dashboard, navigate to Services
• See status (Active/Expired), plan tier, and next billing date

Viewing Service Orders

• Go to Orders
• Filter by date or service type
• Download previous order details

Service ID Reference

Every service has a unique ID (e.g., #SA25410010) used for reports & billing.

Accessing Reports & Deliverables

Where to Find Reports

• Go to Reports in the sidebar
• Select a service to view its deliverables
• Filter by date, type (Pentest, VA, TestOps, etc.)

Report Format

• PDF: Executive summary
• JSON: Machine-readable result (optional)
• HTML: Interactive viewer (for Pro & Enterprise)

Retention Policy

Reports are available:

• Up to 6 months for active services
• 30 days post-expiry

Submitting Support Requests

How to Contact Support

• Go to Support → Create Ticket
• Select the service or general inquiry
• Attach files (log, screenshot, etc.)

Ticket Tracking

• Each ticket has a unique reference ID
• You’ll receive email updates for each reply

Response Time SLA

• Starter: 48h
• Pro: 24h
• Enterprise: <12h

Managing Team Access

Who Can Invite Team Members?

• Only Admin users (Pro & Enterprise tiers)

How to Add Team Member

1. Go to Team Access
2. Click Invite User
3. Assign role: Admin / Viewer / Billing Only

Best Practice

• Regularly review user access
• Remove ex-employees to maintain portal security